The aim of this course is to ensure new employees understand the world of work. It also ensures that new employees conduct themselves professionally in the workplace.

A training programme for Call Centre staff who need to improve their customer service and telephone skills.

In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict management and negotiation skills are critical skills for any manager to be effective in the workplace.

The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to Service Excellence and Quality in the work environment

This focuses on how to develop best practice record and data management.  Efficient record and data management systems are essential for any organisation. Administrators, Office Managers and Personal Assistants all need to develop and improve their record and data management techniques and systems. This course covers all aspects of record and data management related to understanding the processes involved, the guidelines that apply, the steps that need to be taken, best practice examples and easy reference templates for use, storage and retrieval of data.

This course is aimed at people who need to improve their business writing skills in English. While first language speakers will benefit by refreshing their knowledge and skills, the course is especially helpful to second language English speakers. The broad aim of this course is to develop the knowledge, skills and capabilities for effective business writing. Participants will also explore the underlying values and attitudes which convey respect for one's audience when communicating. To communicate effectively in the business world learners will be trained to prepare clear, concise and professional English written communication.

Many organisations have costly compensation orders from the CCMA due to Line Managers and HR staff not complying with legislation regarding disciplinary matters. This comprehensive course gives detailed insight into discipline in the workplace. This course will teach line managers how to effectively chair a disciplinary hearing. Many cases are lost at the CCMA because managers do not chair hearings correctly or they do not know how to investigate a case and gather sufficient evidence to prosecute a case. Bullying tactics by the unions and shop stewards are also often encountered. These factors often lead to the lowering of disciplinary rules and standards in organisations.This course gives a practical hands-on approach for dealing with discipline in the workplace. How to conduct disciplinary hearings in line with the principles of fairness and equity as envisaged by the Labour Relations Act is covered. Misconduct issues of absenteeism, intoxication on duty, theft and many other types of misconduct are dealt with from the perspective of relevant case law and the CCMA's Guidelines. The course also covers how managers can deal with issues of poor performance such as tardiness, inefficiency and laziness with confidence and consistency. Medical incapacity and prolonged illness in the workplace is also becoming a common issue that line managers need to deal with.

The aim of this course is to become a super salesperson.

The course will enable learners to be capable of identifying, containing, preventing and extinguishing different types of fires by operating basic firefighting equipment.

The course equips candidates with the basic principles of assessing an emergency situation, contacting the emergency services as quickly as possible and while awaiting their arrival, candidates will be able to perform basic skills required to sustain life.

This training program shows learners how to operate a forklift (counter-balanced lift truck) safely. The person will be able to conduct pre and post-inspections, handle the loading and storage of freight using forklift attachments in the required manner.

The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to  Customer Service Excellence in the work environment.

Beginners, Intermediate & Advanced.

Beginners, Intermediate & Advanced.

Beginners, Intermediate & Advanced.

Negotation skills are essential in the pressurised work environment of today, yet few managers have been trained to respond confidently in the face of these stresses.Inter-personal, intergroup and structural conflicts all point to the need for more effective tools for lasting problem solving through negotiation. It is thus important for managers, supervisors and customer service staff to become familiar with the principles, processes, and techniques of negotiation management.

The aim of this course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator. This course is suitable for office administrators, admin clerks or office managers.

Projects are fast becoming an important way of working within organizations to achieve new levels of performance, new products and services at less cost than routine operational activities. At one or other point in time, many people will find themselves taken out of their routine jobs and placed in a project. It is thus important to become familiar with the principles, processes, and techniques of project management.

This course is also appropriate for receptionists and call centre staff. The receptionist's telephone skills is the first impression customers have of your business. Ensure your receptionist or call centre agent creates a professional impression of your company.

Topics discussed involve design, compliance and roles and responsibilities of both scaffolding inspectors and erectors. The topic is thus divided into two main courses: scaffolding erection and scaffolding inspection each consisting of a separate set of modules.

Upon completion of the course, the learner will have a better understanding of the functions and responsibility of an HSE Representative. The learner will be able to carry out basic inspections and participate in HSE committee procedures.

Learners will be able to control the storage and locating of stock to minimise loss, damage and claims, and based on a quality service to the customer.

This course will ensure that you understand stress in the workplace both in terms of organizational costs such as absenteeism and turnover costs and how it impacts on the individual.

The course content covers various elements of the supply chain such as procurement, inventory management, warehousing, transportation, and logistics. Topics relating to customer relationships, communication, and ethics have been included to provide students with well-rounded competencies.

This course aims at people who need to improve their report writing skills and equip participants with the knowledge, skills and capabilities for professional technical writing. It equips participants with the skills to gather data, collate the data and then draw up a highly professional and accurate technical report.Decision makers make important choices based on the key data that they receive. Those who do report writing are thus trusted to do a professional job of researching and collating information into a coherent, accurate and unbiased document.

The learner will be able to identify the main obstacles to effective Time Management in your daily role and understand the nature of Time Management.

This course is ideal for new women managers aspiring to develop their careers. Women experience specific challenges as women in management, and this course helps women utilise their strengths as women at the same time as face common challenges experienced by women in management positions in general.

It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently in the End User Computing environment in the South African community and to respond to the challenges of the economic environment.

Learners found competent against this Qualification will be able to execute the 

supervision of construction processes in a specific civil engineering context.

Learners can be taken from a wide range of individuals, including those with experience in the Insurance industry and new 

entrants.

This is designed to prepare these learners on how to manage, organise, and analyse the effects of government policies, and to use business and statistical tools to solve public sector challenges in an ethical manner.

Intended to prepare a learner to operate as an Occupational Health and Safety Practitioner. An Occupational Health and Safety Practitioners serve as a facilitator and advisor to employees and management regarding safety and health aspects in the workplace including the monitoring and inspecting of the workplace and the recording and investigation of incidents and accidents.

The purpose of this qualification is to prepare a learner to operate as a Project 

Manager. A Project Manager applies knowledge of project management to achieve 

project objectives in a specific field of application.

The purpose of this Occupational Certificate: Supply Chain Practitioner qualification is to provide the required knowledge, practical skills, and workplace-based learning experience to prepare a learner to operate as a Supply Chain Practitioner.